1. Introduction
We at Clusters (“we,” “us,” “our,” or “clusters.sa”) take the privacy of our visitors and clients (“you”) very seriously. This Privacy Policy outlines how we collect, use, protect, and disclose the information that we may gather from you when you visit our website https://clusters.sa and use our services.
Your use of this website or your submission of personal information through our forms constitutes your express consent to the terms outlined in this policy.
2. Information We Collect
We collect two types of information:
A) Information You Provide Directly:
We collect personally identifiable information that you voluntarily provide to us when you:
- Complete Contact & Interest Forms: (First name, last name, phone number, email address, project/unit of interest, and any message you send).
- Complete Investor Relations Forms: (Contact details, investor type, request details, and land information if you are a landowner).
- Complete Supplier Portal Forms: (Company information, commercial registration details, contact data, company profile, and portfolio).
B) Information We Collect Automatically:
When you visit our website, we may automatically collect certain information from your device, including:
- Technical Information: Your Internet Protocol (IP) address, browser type, operating system, and Internet Service Provider (ISP).
- Usage Data: The pages you visited, the time spent on each page, the links you clicked, and your clickstream path.
- Cookies: (See Section 5 for more details).
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Respond to Your Inquiries: To contact you regarding your requests submitted via contact forms, unit interest forms, or investor queries.
- To Provide Our Services: To process and evaluate supplier registration applications.
- For Marketing Purposes (with your consent): To send you newsletters, promotional offers, and updates about our projects that we believe may interest you. You may opt-out of these communications at any time.
- To Improve Our Website: To analyze how visitors use our site, helping us enhance the user experience and site performance.
- For Advertising Purposes: To use browsing data for displaying customized ads and retargeting on other platforms (such as Google and Meta).
- For Legal and Security Purposes: To comply with applicable laws and regulations in the Kingdom of Saudi Arabia and to protect the security and integrity of our website.
4. Who We Share Your Information With
We do not sell or rent your personal information to any third parties. We may only share your information in the following cases:
- Service Providers: With third-party vendors who help us operate our business (e.g., website hosting, CRM systems, data analytics tools, and marketing automation platforms). These providers are contractually bound to maintain the confidentiality of your data.
- Marketing Partners: With our advertising partners (like Google and Meta) to help us display relevant advertisements to you.
- Legal Compliance: If required by law, court order, or to protect our legal rights.
5. Cookies and Tracking Technologies
Our website uses cookies (small text files stored on your device) for the following purposes:
- Essential: To ensure the website functions correctly.
- Analytical: To help us understand how you use the site (via services like Google Analytics).
- Advertising: To track your browsing habits, allowing us to display personalized ads to you on other websites.
You can control or refuse cookies through your browser settings, but this may affect your ability to use some features of the site.
6. Data Security
Clusters takes reasonable technical and organizational security measures to protect your personal information from loss, theft, misuse, and unauthorized access. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate information.
- Request deletion of your personal data (subject to legal obligations).
- Opt-out of marketing communications at any time.
To exercise any of these rights, please contact us using the information in Section 10.
8. Third-Party Links
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
9. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. We will post any changes on this page and update the “Last Updated” date at the top. Your continued use of the site after we post any modifications will constitute your acknowledgment and consent to the modified policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Clusters Company
RANB7361، 7361 535، 2847، An Narjis, Riyadh 13328
Email: info@clusters.sa